How to Request Medical Records

1. Submit your medical records request
   
   • Fax your request to 803-757-4152, or
   • Email your request to cfp_medical.records@colonialhealthcare.com.
2. Your request will be processed
   
   • Once received, your request is submitted to our medical records partner, RecordQuest, for handling.
   • Most requests are submitted for processing within 24 hours of receipt.
3. Wait 24 hours before checking status
   
   • Please allow up to 24 hours after submitting your request before requesting a status update.
4. Contact RecordQuest for status updates or assistance
   
   • Phone: 888-300-7410
   • Email: roi@recordquest.com
   • RecordQuest can provide updates and assist with questions regarding your request.

Special Requests

• Records sent to another medical provider
  
  • Requests are typically processed within 24 hours because no prepayment is required.
• Paper copies for in-person pickup or records on CD
  
  • These requests are handled directly by Colonial Healthcare and are not processed through RecordQuest..

Fees and Payment

• If payment is required before records can be released, RecordQuest will send an invoice.
• Requests from attorneys, insurance companies, and other third parties that require payment typically receive an invoice within 72 hours.

Additional Information

• If there is an issue with records you receive, please contact RecordQuest. They work directly with our office to resolve questions or concerns.
• By law, medical record requests may take up to 15 business days to complete. However, many requests are processed much sooner.